SREcon16 Europe

Having a small set of authentic, opinionated, collaboratively formed core values can be the magic ingredient to building a high performing, happy team. In this talk you'll hear the story of how, in the space of a few short months, the Intercom Ops team went from doing OK to AWESOME. We'll tell you about our core values, our values for creating values, our happiness metrics and finally, about how this approach can be applied to other teams.